Privacy Policy

At Jobsbank Limited (ABN 37 633 508 675), we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.  

Please read our Privacy Policy below carefully. 

INFORMATION WE COLLECT FROM YOU 

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: 

• your name; 

• your company name; 

• your email address;  

• your telephone number; 

• your billing address and other payment information (such as your credit card details) ; 

• your location data (e.g. geographic location);  

• your IP address; 

• your survey responses;  

• your support queries; 

• blog comments;  

• social media handles; and 

• any other Personal Information (as defined in the Australian Privacy Act (1988) (Cth) - in basic terms, information or an opinion about an identifiable individual) that you may provide to us when registering for an account, uploading data to available portals, using our online tools, or that may be required in order to enable us to provide our products and services to you. 

(together ‘Personal Data’). 

Our products and services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us. 

HOW WE COLLECT PERSONAL DATA FROM YOU 

Where possible we collect information/data directly from you (rather than indirectly from another person or organisation). We may collect your Personal Data when you register for a product or service, interact with our website, use our products and services, upload data to our portals on this website or correspond with us (for example, via email, phone, through completion of surveys or through use of any web-forms).  

Unless explicitly requested by us, you agree to provide only Personal Data necessary to fulfill the requirements for accessing or using our products and services and must refrain from sharing any additional Personal Data about yourself or other people. 

However, if in accessing and/or using our products and services, you provide information (including Personal Data) to us about another person, you must: 

• ensure that they have authorised you to provide that information to us, so that we can use and disclose it to provide our products and services (and in accordance with this Privacy Policy and applicable privacy laws);   

• provide them with a copy of this Privacy Policy and take reasonable steps to ensure they are aware of and consent to the matters set out in this Privacy Policy, including that their Personal Data is being collected, the purpose of collection, the intended recipients of that information, where it may be processed, their right to access and correct that information, our identity, and how to contact us; and  

• if we request, help us with any requests by that person to access or update their Personal Data provided to us, or with any complaints they may make in respect of the collection, disclosure and handling of their Personal Data. 

ACCESSING AND CORRECTING YOUR PERSONAL DATA  

You are responsible for ensuring that the Personal Data we hold about you is accurate, complete, and up to date. If we collect any Personal Data directly from you, it is your responsibility to provide accurate and current details. In cases where we obtain Personal Data from third parties, we rely on the accuracy of the information provided by those third parties. Regardless, you can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so. 

HOW WE USE YOUR INFORMATION 

Personally Identifiable Information: We use the information we collect to deliver our products and services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience. 

Marketing: Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately. 

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally. 

Research and Insights: We may also use information (including Personal Data), which you have input into our website, in an aggregated and anonymized form, in order for drive our research and generate insights, which we may then publish. This information will not identify individual users and will be processed in a manner that ensures privacy and confidentiality. Any published research or insights will only include data that is anonymized and aggregated. 

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information. 

STORAGE AND SECURITY OF YOUR INFORMATION 

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.  

However, we cannot guarantee that your information (including Personal Data) will be secure at all times, as the internet is not a secure environment. You therefore transmit information (including Personal Data) over the Internet at your own risk and should only upload information to our website and/or the services from within a secure environment. You must also ensure that you keep your log-in credentials for the services (including username and password) safe and secure. You must notify us as soon as possible if you become aware of any misuse of those credentials and immediately change them. 

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.  

We will only retain your Personal Data for as long as needed to provide our products and services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. 

In the event there is a breach of our security, and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law. 

 

COOKIES AND PIXELS 

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website. 

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit. 

SHARING YOUR INFORMATION WITH THIRD PARTY SUPPLIERS 

We do not and will not sell or deal in Personal Data or any customer information. 

We may however disclose your Personal Data or customer information, for the purposes described in this policy, to: 

• third party suppliers, contractors and service providers (such as those who process information, host data, assist with IT support or undertake payment processing) that help us to run and maintain our systems and business so that we can operate our website and provide our products and services; and 

• our professional advisers (such as consultants) and agents. 

To the extent that we do share your Personal Data with a third-party supplier, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared. 

OTHER DISCLOSURE OF YOUR INFORMATION 

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your Personal Data to protect the rights, property or safety of Jobsbank Limited, our customers, staff or third parties. 

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances. 

LINKS TO OTHER WEBSITES 

Our website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website. If you choose to access any third party links, you do so at your own risk and subject to the relevant third party’s terms and conditions and privacy policies. 

CHANGE IN PRIVACY POLICY 

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy. 

PRIVACY COMPLAINT 

If you believe that your Personal Data has not been handled in accordance with this Privacy Policy, you have the right to lodge a complaint with us. To lodge a complaint please provide full details (along with any supporting documentation and your full contact details) via email to [email protected].  We will take all reasonable steps to: 

• respond to your issue within 5 business days, and 

• investigate and try to resolve your issue within 21 business days or such longer period as is necessary and notified to you. 

If you believe we have not resolved your issue satisfactorily, we will inform you of further steps you may take. 

FURTHER PRIVACY INFORMATION 

For more information about your privacy rights, or protecting / making a complaint regarding your privacy, visit the Office of the Australian Information Commissioner website at https://www.oaic.gov.au/. 

CONTACT US 

If you have any questions or concerns at any time about our Privacy Policy or the use of your Personal Data, please contact us at [email protected] and we will respond within 72 hours.